Remote support
Remote support lets us look at the problem on your screen without an on-site visit. We arrange the session in advance.
Before you start
Please start remote support only after arranging a session with MAIN42.tech. We will never contact you unexpectedly asking for remote control of your device.
The download takes you to the provider website, hoptodesk.com. MAIN42.tech does not host the file. On Windows, no permanent installation is required.
The provider also offers versions for macOS and Linux.
How remote support works
Arrange a session
Describe the problem by email, phone or WhatsApp first. We then arrange the session.
Open the program
Download HopToDesk from the provider and open it on the device that needs help.
Approve the connection
Only share the displayed ID and session password during your agreed appointment. Disconnect once support is finished.
Good to know
- No permanent installation requiredThe portable application is sufficient for typical Windows sessions. Some administrative tasks may require additional elevation.
- No permanent accessWe do not set up unattended access for normal support sessions. You can end an active connection at any time.
- Free tool does not mean free supportHopToDesk is free for personal and business use. MAIN42.tech service fees are agreed before work begins.
- Protect confidential informationClose documents and applications you do not need. Do not send passwords in advance through unencrypted messages.
HopToDesk is operated by Begonia Holdings LLC. The provider processes connection identifiers and IP addresses to broker sessions, and states that session traffic is end-to-end encrypted. See our privacy notice and the provider’s policy for details including possible international processing.
Privacy and remote support HopToDesk privacy policy